Delivery
KnC make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates (given in working days) are not part of the contract between KnC and the buyer, and KnC shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and KnC, the delivery of goods will take place at the address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that KnC delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and KnC will not be liable to you for any subsequent claim of non-delivery. KnC does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). Any liability of KnC for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a credit note at the pro rata contract rate against any invoice raised for such goods. The quantity or content of any consignment of goods or components of a good that are recorded by KnC upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary.
If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing KnC to leave the product without a signature upon arrival), the product will be returned to base and be awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re transported.
All products are delivered directly to your address via our highly trained and competent logistics and transport department
General sheds and garden buildings:
Most garden buildings are delivered flat packed in single panels and unloaded on arrival. You will need to create appropriate Access for our driver to deliver the building.
All deliveries must be signed for unless confirmation is provided before delivery that the product can be left without a signature. Please see the terms & conditions section for more information.
